The individual (patient) version of the MaskFit AR is available on Web Portal, iOS 15+, and Android 7+ mobile and tablet devices.

MaskFit AR app is available on the Apple App Store and Google Play Store. You can find the app by clicking on the shortcut on Maskfitar.com or searching “MaskFit AR” in the Apple App Store or Google Play Store, and then installing the app.

You can create an account by signing up as an individual on the web portal or within the apps. Your account will be immediately activated upon successful sign-up and email confirmation. 

You can log in by opening the web portal or MaskFit AR app, entering your username (email address) and password in the spaces provided, and then clicking on "Log in”. 

To reset your password:

1. Tap on the “Forgot Password” link on the MaskFit AR Log-In page 
2. Type your Email address and tap on “Reset Password” 
3. You will receive an email from the MaskFit AR team. Follow the instructions in the email to reset your password. 

To change your password on the web portal:

1. Log in to the MaskFit AR web portal 
2. Click on the “Settings” tab 
3. Click the “Change Password” 
4. Type your current password, new password and confirm your new password 
5. Click on “Update” button 

To change your password on the app:

1. Log in to the MaskFit AR app 
2. Tap Account in the Side Menu  
3. Tap the “Change Password” link on the Account page  
4. Type your current password, new password and confirm your new password 
5. Tap on the “Save” button 

1. Hold the mobile device parallel to the face. 
2. Your eyes should be at the same level as the device camera. 
3. Remove glasses and hats. 
4. Perform the measurement in a well-lit environment and avoid shadows and/or direct lights on the face. 

To scan face on the web portal:

1. On the “Patients” tab, click on “Scan Face”. 
2. Click on the scan face icon to start the scan. 
3. Follow the instructions displayed on the screen to scan your face. 

To scan face on the app:

1. Tap on the floating button on the bottom right corner of the page. 
2. Tap on Scan Face. 
3. Depending on your device type, you will be directed to Scan Face 3D or Scan Face 3D Pro views. 
4. Follow the instructions displayed on the screen to scan your face. 

You can scan your face as many times as you like by tapping on the Scan Face in the floating button.

Your image is not transferred or stored throughout the face scan process. Scanning is performed on your device and only the measurement data is transferred to MaskFit AR.

First, you need to answer all the questions on the “Patient Profile” (on the app: accessible by tapping on the icon on the top right corner of the home screen) and then scan your face. After scanning, tap on the “Scan Results” button to see the list of options. You can join one of the partner programs to connect with a provider; or purchase the recommended mask list.

If you have added a mask to your profile, you can view a list of all masks that are comparable to your current mask and may fit your face. This is done by tapping on the “See Comparables” button on a specific mask card on the homepage. This list provides a limited number of suggestions based on the existing mask and without considering facial measurement. For a more accurate mask list, we encourage you to obtain the mask list from the “Scan Results” page.

Deleting a mask can be done by simply tapping/clicking the delete icon on a mask card on the homepage.

When your account is linked to an institution, you will receive reminder messages when you are eligible for mask and accessories replenishment, based on your insurance policy. You may also receive promotional messages or information about new products on your Notification page.

Open the Messages page from the side menu, tap on the icon on the top right to see the list of contacts, select a contact, and start sending messages. You can send text, images, video, and any file type to your provider. You will also receive their response on the same page. On the web portal, you can do the same by clicking on the “Message Board” tab.

First, you need to add the mask you want to order to your profile. After that, simply tap on the Order Mask button to send a request to your health institution. They will review and verify your selection and may contact you if they feel the selected mask is not the right fit for you.

Our algorithms use several parameters to select and rank a recommended mask list for a patient. The parameters used in mask selection and ranking include facial measurement data, clinical data, demographic data, satisfaction matrix, historical mask data, etc.

The MaskFit AR algorithms have been tested in several clinics across North America since 2016, by many sleep therapists and patients. Additionally, the platform is currently being used and validated by a group of sleep medicine experts in the largest health organization in the United States. We continuously implement changes and modify the algorithms to further improve the accuracy of both facial measurements and the mask recommendation process.

The institution version of MaskFit AR is available on the Web Portal and iOS 15+ mobile and tablet devices equipped with a TrueDepth camera.

The MaskFit AR app is available on the App Store. You can find the app by clicking on the shortcut on Maskfitar.com or searching “MaskFit AR” in the App Store, and then installing the app.

You can request to create an institutional account by signing up as an institution within the app. After the sign-up, you will receive a confirmation email, and one of our customer service representatives will contact you for verification and to finalize the sign-up process. Alternatively, you can fill out and submit the demo request form on the “Contact Us” page of our website. If you have any questions, we encourage you to email us at info@ar-medical.com.

Inviting clinicians is done from the MaskFit AR web portal. Your account username and password can be used to log into the web portal. After the log-in, go to the Users tab and enter the email addresses of your clinicians to invite them to use MaskFit AR. Removing a clinician from the institution account can also be done on the same page on the web portal.

Use your username and password to access the web portal. You can find a link to the web portal on our website or by using this link: https://portal.maskfitar.com/login/

Once your account is activated, log in by opening the MaskFit AR app, entering your username (email address) and password in the spaces provided, and then tapping on "Log in”.

To reset your password:

1. Tap on the “Forgot Password” link on the MaskFit AR app Log-In page
2. Type your Email address and tap on “Reset Password”
3. You will receive an email from the MaskFit AR team. Follow the instructions in the email to reset your password.

Contact your institution administrator if you forgot your email address.

To change your password on the web portal:

1. Log in to the MaskFit AR web portal
2. Click on the “Settings” tab
3. Click the “Change Password”
4. Type your current password, new password and confirm your new password
5. Click on “Update” button

To change your password on the app:

1. Log in to the MaskFit AR app
2. Tap Account in the Side Menu
3. Tap the “Change Password” link on the Account page
4. Type your current password, new password and confirm your new password
5. Tap on the “Save” button

You can access your patient list on the web portal or within the MaskFit AR app.

APP: The patient list is displayed on the homepage of the app. To find a patient from the list, type the patient’s name in the search bar.

WEB: The patient list is displayed on the Patients tab. Use the search bar to find a patient from the list.

A patient can be added to the system by creating a profile for the patient. This can be done inside the app or from the web portal.

APP: Tap on the “Create Profile” icon located on the top right corner of the home page; after completing the questionnaire, the patient will appear on the patient list.

WEB: Click on the Add Patient button on the Patients tab; after completing the questionnaire, the patient will appear on the patient list.

First, you need to search and find the patient from the patient list.

APP: Find the patient and tap on the patient card to open the patient profile. You can view detailed patient information within the app by tapping on the Open Profile icon on the top right corner of the Patient Information page

WEB: Go to the Patients tab, find the patient, and click on the patient card to open the Patient Information page.

For existing patients who have a profile on the MaskFit AR:

APP: Find the patient, go to the Patient Information page and tap on the Invite link.

WEB: Go to the Patients tab, find the patient, and click on the Invite link.

For new patients who do not have a profile on the institution account:

APP: Go to the side menu, tap on the Invite button, type the patient’s email address, and tap on the Send button.

WEB: Type the patient’s email address in the field provided on the Patients tab and click on Invite.

After inviting a patient, their status changes to Invited. The invitation date is also displayed. To Re-Invite a patient or to send another invitation reminder, tap on the Resend Invite link on the Patient Information page.

Patient information can be edited or updated by both clinicians and patients. For instance, if a patient has a profile on an institution account, and also using the app on their mobile device; both the clinician and the patient can edit or update the information; however, MaskFit AR only stores the most recent updates.

APP: To edit patient information, tap on the Open Profile icon on the top right corner of the Patient Information page. This will open the patient questionnaire where you can edit the information. Click Next after making changes on each page, and tap on Finish on the last page to save the changes.

WEB: Find the patient from the patient list and open profile. Make the changes and click on the Save button.

To set up a reminder message, go to the Patient Information page and tap on the Replenishment Reminder link. You will be redirected to the Reminder Setting page. Set up the reminder cycle and start date and tap on the Save button. After a reminder is successfully set up for a patient, the reminder status on the Patient Information page changes from OFF to ON state.

Only the institution administrator can change the replenishment message. This can be done on the Communication tab on the MaskFit AR web portal.

Hold the webcam or iPad parallel to the patient’s face and at the same level as the patient’s eyes. Ask patients to remove glasses and hats. Perform the scan in a well-lit environment and avoid shadows and/or direct lights on the patient’s nostrils.

After creating a profile for a patient or finding a patient from the patient list and opening their patient information page:

APP: Tap on the floating button on the bottom right corner of the page. Tap on Scan Face to go to the 3D scanner view. Follow the instructions displayed on this page to scan the patient’s face.

WEB: Click on Scan Face on the Patient Information page. Scan the patient’s face by clicking on the icon to open the scan page, or send a scan link to the patient by email or SMS.

You can scan a patient’s face as many times as you like by tapping/clicking on the Scan Face in the app or web portal, or re-sending the scan link to the patient.

For a new patient, first, you need to scan the patient’s face and complete the patient's profile. This can be done by sending a scan link to the patient. Once the scan and clinical data is received, you can view the recommended mask list by tapping/clicking on the Scan Results from the Patient Information page. To view a list of a specific type of mask, select Mask List by Type from the portal or by tapping on the menu icon on the top right corner of the mask list page on the app.

For the existing patients who already have facial measurement and clinical data, tap on the Add Mask link on the Patient Information page, tap on the Existing Measurements and tap on the Find Mask button.

You can replace any existing patient mask by tapping on the Replace button on the mask card and selecting a new mask from drop-down mask type, brand, name, and size lists.

Deleting a mask can be done by simply tapping on the delete icon on a mask card in the Patient Information page or opening the patient profile and removing a mask from there.

Only institution admins can send emails to all the patients. This can be done through the MaskFit AR web portal, Communication tab.

On the web portal, click on Message Board tab, find the patient by searching the Contacts list, click on the patient’s name and start sending messages. Messages can be text or any file formats including documents, images, videos, etc.

MaskFit AR allows institutions to send a pre-populated message to their patients to remind them of their eligibility for mask replenishment. To set up and send a reminder message:

1. On the Patient Information page, tap on the Replenishment Reminder link
2. Select the date for sending the first message
3. Select the message frequency based on the patient’s insurance coverage
4. Tap on the Save button

After saving, a message is sent to the patient on the selected date and cycle.

The pre-populated replenishment message can only be edited through the MaskFit AR web portal, by the institution admin.

All the order notifications appear on the Notifications page on the web portal and on the app. The notification shows the date, basic patient information, and the mask they have ordered. Upon receiving the notification, the status of the order is Pending. After finalizing the order process, the user can tap on the Complete button on the notification card to change the status to Completed.

Our algorithms use several parameters to select and rank a recommended mask list for a patient. The parameters used in mask selection and ranking include facial measurement data, clinical data, demographic data, satisfaction matrix, historical mask data, etc.

The MaskFit AR algorithms have been tested in several clinics across North America since 2016, by many sleep therapists and patients. Additionally, the platform is currently being used and validated by a group of sleep medicine experts in the largest health organization in the United States. We continuously implement changes and modify the algorithms to further improve the accuracy of both facial measurements and the mask recommendation process.